Heading into 2022, lawyers and law firms everywhere were optimistic about things “getting back to normal.” Returning to their offices and the on-prem tech and tools they sorely missed, the feeling for many was one of relief.
Yet for some, particularly those for whom WFH was a boon to their productivity, the feeling was more like opportunity. These lawyers understood that the disruption caused by the pandemic was not something to be endured, but embraced. They recognized that a new normal had materialized, one which offered better tech and tools for the delivery of legal services. More profitable ones, too.
That means lawyers “getting back to normal” were looking forward to once again losing, or leaking, about 2/3 of every billable workday to non-billable activity. In light of this, their optimism is difficult to understand.
The problem is not that lawyers fritter away their days. Rather, they stay busy working on behalf of clients and simply neglect to bill for everything they do.
Typically, lost billable time is incremental. Lawyers don't forget to bill for a three-hour meeting, but often do for a three-minute email or a thirty-second phone call. Indeed, the average professional services business leaks hundreds of thousands of dollars in revenue every year, factoring in minutes lost to smaller tasks. (HarvardBusiness Review, Gretchen Gavett; "Workers Are Bad at Filling Out Timesheets, and It Costs Billions a Day").
Compounding the problem are inefficient and outdated time tracking methods, such as manual entry. (ABALaw Practice Magazine, Laura Keeler; "Tracking Time to Save Time").
The lawyers and law firms who have reason to be optimistic about the future employ tools that allow them 1) to work from anywhere; 2) to bill from anywhere; and 3) to capture billable time for smaller tasks automatically.
Take Sean Martin, for instance. A lawyer in Nashville who has been practicing for over 20 years. His firm, Martin Heller Potempa & Sheppard, PLLC (www.mhpslaw.com), is completely cloud-based, from their phone system to their practice management and time and billing tools.
“For our phone system, we use RingCentral (www.ringcentral.com). It allows us to make and take office calls from anywhere. We don't have to use our personal mobile numbers. Accessible by an app on any mobile or desktop device, we’re not tied to a landline either.”
For practice management as well as time and billing, Sean's firm uses Clio (https://www.clio.com). “With Clio, we have access to our entire practice from any mobile or desktop device. Client information, notes, documents—everything. Plus, billable time can be entered easily from any mobile or desktop device and invoicing is a snap as well. So much better than the old way.”
Time Miner (https://www.timeminerapp.com) is the tool that ties it together, automatically capturing billable time for RingCentral calls and texts and Outlook 365 emails, and then exporting time entries into matters in Clio. “Time Miner goes back and finds billable activity for typically small tasks, like calls, texts, and emails. It creates individual time entries for billable activity and exports that data to the appropriate matters in Clio. By automatically capturing time that is usually missed, we are adding directly to our bottom line. We love it."
By using RingCentral, Clio, and Time Miner together, Sean is able to serve his clients from home or the office—or anywhere else—and to capture all of his billable time for doing so.
While Sean considers himself one of the lawyers who sees opportunity heading into 2022, he's fine with sharing the view. “Lawyers should be using technology that enables them to do their important work more efficiently. Offices are great, I love my office, but I also love the freedom that the new tech and tools provide. I like being more profitable. Most of all, I like being able to practice law from my home or the park or wherever I happen to be.”
Category: Post COVID
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Privacy Policy
Last updated: May 30, 2023
TIME MINER, LLC is committed to protecting your privacy and complying with your choices. Both personal and non-personal information collected is safeguarded according to the highest privacy and data protection standards adopted worldwide. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles. However, we recognize our obligations in updating and expanding this program to meet the demands of State and Federal privacy and data protection laws.
Our Commitment
Your information will not be shared, rented, or sold to any third party.
We use state-of-the-art security measures to protect your information from unauthorized users.
We give you the ability to control the information that you share(d) with us by opting in or opting out.
1. Notice
We will clearly inform you when information that personally identifies you ("personal information") is asked for and you will have the choice to provide it or not. Generally, this information is requested when you install/download/subscribe to product updates, newsletters or other online services.
2. Usage
We use your personal information for the following purposes:
To provide you information that will allow you to use our services
To automatically customize your experience with your information
To alert you of software upgrades, updates, discounts or other services from TIME MINER, LLC
To connect our services to your productivity tools such as VoIP, Telephony, Email, and Project or Practice Management platforms.
We collect your email when you complete our Contact Form in order to send you informational communications about our services. We also collect your email to send you promotional offers.
We may also collect your name, language, currency, operating system, names of your productivity tools, document searched and country information for a better experience with TIME MINER, LLC products/services.
When you place your order with us, we collect your email in order to provide welcome messaging and instructions for onboarding. We also collect your phone number in order to contact you in case these emails bounce back because of a typo in your email address and if we cannot figure out what the correct email address is.
We also contact the phone number that is provided if we suspect that the cardholder’s credit card information has been compromised, i.e. used in a fraudulent way.
We also use our clients’ email in order to notify of the release of updated versions of the software, new services or promotional offers.
We use cookies and other technologies to keep track of your use of our Services and to provide a personalized experience. Cookies are small files stored on your computer's hard drive that are used to store and track personal information. We also use cookies to help us measure usage and improve the quality of our Services.
By using our Services, you indicate your consent for us to send cookies to your computer or other device in order to uniquely identify your browser and improve the quality of our Services. You may turn off cookies in your browser however, in doing so, some or all of our Services may not work.
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When you provide your personal information, you consent that it can be used for the above purposes and that TIME MINER, LLC is an authorized holder of such information. If you choose not to register or provide personal information, you can still use our website but you will not be able to receive additional services or access certain areas that require registration. When you activate your account, you are providing your consent to occasionally receive information from us. In each communication from us you will have the opportunity to unsubscribe from further communications; alternatively, you may contact us to express your choices at the address provided at the bottom of this page.
4. Access to your information
You are entitled to review the personal information you have provided us and ensure that it is accurate and current at all times. To review or update this information simply request that we send you this information.
5. Security of information
TIME MINER, LLC is strongly committed to protecting your information and ensuring that your choices are honored. We have taken strong security measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. All sensitive data is stored behind multiple firewalls on secure servers with restricted employee access.
We guarantee that all e-commerce transactions follow the latest security measures and use the best available technologies. Secure Sockets Layer (SSL) technology is employed when you place online orders or transmit sensitive information. SSL is one of the safest methods of passing information over the Internet.
6. Retention of information
We retain information as long as it is necessary to provide the services requested by you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the services or until you ask us to delete it or your account is deleted whichever comes first. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms of Use, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy. Finally, your data could also be stored for sales statistical purposes.
7. EU and EEA Users’ Rights
If you are habitually located in the European Union or European Economic Area, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below:
You have the right to access your personal data and, if necessary, have it amended or deleted or restricted. In certain instances, you may have the right to the portability of your data. You can also ask us to not send marketing communications and not to use your personal data when we carry out profiling for direct marketing purposes. You can opt out of receiving email newsletters and other marketing communications by following the opt-out instructions provided to you in those emails. Transactional account messages will be unaffected if you opt-out from marketing communications.
8. What we do with the Information you share
Your information is never shared outside the company without your permission. Inside the company, data is stored behind multiple firewalls on secure servers with restricted user access.
When you register to our website, you are asked to provide your contact information, including a valid email address. We use this information to send you updates about TIME MINER, LLC order confirmations and information about our services. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you ordered at that time.
We may on occasion require the help of other companies to provide limited services on our behalf, such as packaging, shipping and delivery, customer support and processing event registrations. We will only provide such companies with the information required for them to perform these services; these service providers are bound by strict privacy policies and are prohibited from using your information for any other purpose.
In very rare instances TIME MINER, LLC may disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on TIME MINER, LLC or the site; (b) protect and defend the rights or property of TIME MINER, LLC and its family of websites and properties; and (c) act in urgent circumstances to protect the personal safety of users of TIME MINER, LLC, its websites, or the public.
9. How to opt-out
We provide users with the opportunity to opt-out from receiving updates on our products, newsletters and other communications from us. You can opt-out by clicking on the link provided in our electronic mailings or by contacting us at the address at the bottom of this page.
10. Does TIME MINER, LLC privacy policy apply to linked websites?
Our Privacy Policy applies solely to information collected on our website.
The Site contains links to web sites of third parties. TIME MINER, LLC is not responsible for the actions of these third parties, including their privacy practices and any content posted on their web sites. We encourage you to review their privacy policies to learn more about what, why and how they collect and use personal information. TIME MINER, LLC adheres to industry recognized standards to secure any personal information in our possession, and to secure it from unauthorized access and tampering.
However, as is true with all online actions, it is possible that third parties may unlawfully intercept transmissions of personal information, or other users of the Site may misuse or abuse your personal information that they may collect from the Site.
TIME MINER, LLC uses third-party advertising companies to serve our ads on the Site. Please review our Cookie Policy for all details. These third-party advertising companies employ cookie and 1x1 pixel. gifs or web beacons to measure and improve the effectiveness of ads for their clients. To do so, these companies may use anonymous information about your visits to our website and other websites but will not collect any information which can personally identify you or can be linked to you. This information can include: date/time of banner ad shown, the banner ad that was shown, their cookie, and the IP address. This information can also be used for online preference marketing purposes.
If you want to prevent a third-party advertiser from collecting data, currently you may either visit each ad network's web site individually and opt out or visit the NAI gateway opt-out site to opt-out of all network advertising cookies. Click here for the NAI gateway opt-out site.
This site will also allow you to review the third-party advertising companies' privacy policies.
11. Changes to this policy
If we make changes to our Privacy Policy, we will post these changes here so that you are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If at any point we decide to use your information in a manner different from that stated at the time it was collected, we will notify you by email.
12. Enforcement of policy
If for some reason you believe TIME MINER, LLC has not adhered to these principles, please notify us and we will do our best to promptly make corrections.
13. Compliance with Google’s Policies
Time Miner’s use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
14. Protecting Children
This Site is a general audience website. Time Miner does not knowingly collect Personal Information from minors or children under 18 years of age.
15. Questions or comments
If you have questions or comments about this privacy policy, please email us or write us at:
TIME MINER, LLC
2122 21st Ave., S.
Nashville, Tennessee 37212
U.S.A.
contact@timeminer.com
For information about how to contact TIME MINER, LLC please visit our contact page.
Terms & Conditions
Last Updated July 26, 2018
Terms and Conditions
Time Miner, LLC a Tennessee Limited Liability Company (referred to in these Terms of Use as “Company,” “we,” or “us”) operates this website, including the web pages located on the domain www.timeminerapp.com (collectively, the “Site”). By using or visiting the Site you signify your agreement to these Terms of Use and Company’s Privacy Policy, which is incorporated herein by reference.
We may modify these Terms of Use from time to time. Your continued use of the service constitutes your binding acceptance to these Terms, including any changes or modifications that we may make. If any part of these Terms or any future changes to these Terms are not acceptable to you, you may not continue your use of the Site.
Intellectual Property
This agreement does not grant you any right, title, interest, license (express or implied) to any patent, trademark, service mark, copyright, trade secret or other intellectual property right of Company. Modification of any content on the Site is explicitly prohibited. You are also prohibited from utilizing this website in any way that would damage its content or visibility for other visitors. As between Company and you, Company has and retains exclusive and valid ownership of the Site, the names and marks thereof, and all intellectual property, proprietary rights and documentation therein, and you acknowledges that the foregoing constitute valuable assets and may constitute trade secrets of Company. All trademarks, service marks, trade dress, product names, company names or logos on the Site, whether registered or not, are the property of Company. In addition to complying with all applicable laws, you agree that you will not use any such trademarks, service marks, trade dress, or other logos from this Site without the prior written authorization of Company.
Informational Content
The Site is for informational purpose only and is limited to the dissemination of general information of the service offerings provided by Company. Company uses reasonable efforts to update the information on the Site. However, Company the contents of the Site are subject to change without notice. Company makes no representations or warranties as to the accuracy, reliability or completeness of any information at the Site. Please contact us for more information on your particular need.
Third party sites and Content
This Site contains links to other Internet sites that our business partners and other third parties own or operate. Your use of each of those sites is subject to the terms and conditions, if any, that each of those sites have posted. We have no control over third party sites and we are not responsible for any changes to or content on them. Our inclusion of any Content is not an endorsement of that material or link or the companies that own or operate the material or linked sites.
Disclaimer of Liability
THE SERVICE AND THE DOCUMENTS ARE PROVIDED AS-IS WITH NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. YOU ASSUME COMPLETE RESPONSIBILITY AND RISK FOR USE OF THE SERVICE. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
The Company expressly disclaims all liability, loss or risk incurred as a direct or indirect consequence of the use of the Service. By using the Service, you waive any rights or claims you may have against the Company related to the Service. The Company does not endorse, and is not responsible for, any third-party content that may be accessed through the Service.
The Company at its sole discretion may choose to change the terms, conditions and operation of the Service at any time. The Company, in its sole discretion, reserves the right to refuse to provide you access to the Service. You agree that the Company will not be liable to you for loss or damages that may result from our refusal to provide access to the Service.
Modifications and Interruption of Service
Company reserves the right to modify or discontinue this website with or without notice to the user. Company shall not be liable to user or any third party should Company exercise its right to modify or discontinue the website. We do not guarantee continuous, uninterrupted or secure access to our website and that the operation of our website may be interfered with or adversely affected by numerous factors or circumstances outside of our control or through acts of God.
General
These Terms of Use are governed by and construed in accordance with the laws of the State of Tennessee, exclusive of its choice of law rules. Venue shall be exclusive in the federal or state courts sitting in Davidson County, Tennessee. In any action to enforce these terms and conditions, the prevailing party will be entitled to costs and attorneys’ fees. Nothing in these Terms of Use limits either party's ability to seek equitable relief. Company shall be entitled to reasonable attorneys’ fees and costs in connection with enforcing any provision of these Terms of Use. These Terms of Use constitute the entire agreement between you and the Parties with respect to the Site, and supersedes all previous written or oral agreements. If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms of Use shall continue in effect. Some states do not allow exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the above limitations or exclusions may not apply to you. In such states, our liability and that of our third party content providers and their respective agents shall be limited to the greatest extent permitted by law.
Disclosure Regarding Data Use
Disclosure
Added June 30, 2020
Time Miner is a mobile and web-based billing tool that integrates with the following Third Party Providers: RingCentral (VoIP), Gmail (email), Outlook365 (email), and Clio (law practice management). With user authorization and specific permissions, data is imported from users’ call history, text history, email history, and Clio matters.
Time Miner uses this data to deliver its service of creating line-item time entries for billing purposes. This data is not used for any other purpose.
All data, including users’ login credentials to Third Party Providers, is kept confidential. It is never sold or shared.
Time Miner’s data centers are safe and secure, ISO 27001 and SSAE Type II certified, and are protected with the highest technical, physical and administrative safeguards. Time Miner further incorporates 256-bit Advanced Encryption Standard (AES-256) to encrypt all data.
Time Miner’s use of information received from Google APIs adheres to Google API Services User Data Policy, including the Limited Use Requirements.
